Core Services Operational

Updated a few seconds ago

In case of emergency, access a read-only version of Elation by logging in at app-ro.elationemr.com

Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Ongoing Incident with WorkflowsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Web Application (EHR), Elation Billing, Visit Notes, Patient Charts




March 24, 2026 12:48PM PDT
INVESTIGATING

We are currently investigating an issue with an underlying system that helps power several workflows on the EHR, including: - Agentic billing auto-queuing of claims - Coding automation for agentic billing - Claim scrubbing for agentic billing - Clinical insight search - Wordsmith - Automated text extraction from insurance card images - Automated patient form creation from images

March 24, 2026 1:49PM PDT
IDENTIFIED

We have identified a contributing cause of this issue and are working on deploying a fix.

March 24, 2026 2:37PM PDT
MONITORING

We have deployed a potential fix to address this issue and are seeing some positive signs of recovery.

March 24, 2026 4:31PM PDT
MONITORING

We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy.

March 24, 2026 5:40PM PDT
MONITORING

We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy.

March 24, 2026 6:39PM PDT
MONITORING

We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy.

March 24, 2026 7:47PM PDT
MONITORING

Service levels have returned to nominal levels and we are continuing to monitor the system health.

April 8, 2026 2:26PM PDT
RESOLVED

We have deployed a fix that durably prevents this issue from occurring again.
Quest e-order failuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Lab integrations




April 8, 2026 8:25AM PDT
INVESTIGATING

We are seeing an elevated rate of errors from Quest. We will reach out for more information and provide updates as they are available.

April 8, 2026 9:40AM PDT
MONITORING

Quest orders are processing correctly at this time. We are still awaiting confirmation from Quest as to the cause of this disruption. Will will continue to actively monitor the health of this integration. Any failed orders will need to be resent.

April 8, 2026 1:34PM PDT
RESOLVED

Fax FailuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Fax service




April 7, 2026 8:54AM PDT
IDENTIFIED

Our fax vendor has notified us that they are experiencing a service disruption impacting sending faxes (and potentially delaying the delivery of inbound faxes)

April 7, 2026 10:01AM PDT
RESOLVED

Our fax vendor reports this issue has been resolved. Any failed faxes will need to be resent