Core Services Operational

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Elevated latency and errorsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Web Application (EHR), Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations, Telehealth - Zoom, Test Component, Elation Billing, Visit Notes, Diagnosis Codes, Patient Charts, Real Time Eligibility, FHIR Service, Appointment Scheduling, Note Assist, Outbound Email, Login/Authentication, Payment Processing




May 11, 2026 8:07AM PDT
INVESTIGATING

We are currently investigating an elevated rate of errors and request timeouts.

May 11, 2026 8:12AM PDT
IDENTIFIED

We have identified the cause of this disruption and are working to address the issue

May 11, 2026 8:15AM PDT
MONITORING

Our fix has deployed and our internal performance metrics /error rates have returned to normal.

May 11, 2026 8:54AM PDT
RESOLVED

Clinical Insights Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Patient Charts




May 5, 2026 11:04AM PDT
IDENTIFIED

We are experiencing an issue with our clinical insights, and are working on a fix.

May 5, 2026 11:38AM PDT
MONITORING

The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur.

May 11, 2026 8:07AM PDT
RESOLVED