Core Services Operational

Updated a few seconds ago

In case of emergency, access a read-only version of Elation by logging in at app-ro.elationemr.com

Web application

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Teleheatlh - Zoom

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

New Relic

Okta

Twilio

Zoom

History (Last 15 days)

Investigating elevated error ratesDegraded Performance

Incident Status

Degraded Performance


Components

Web application, Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations, Teleheatlh - Zoom




March 28, 2023 9:33PM PDT
[Investigating] Our team is currently investigating an elevated error rate.

March 28, 2023 9:34PM PDT
[Identified] Our team has identified the likely cause of this issue and is working on deploying a fix. We expect to have another update shortly.

March 28, 2023 9:43PM PDT
[Identified] Our team is continuing to roll out the fix for this issue. We are seeing indications of the error rate decreasing as updated servers come online. We will provide an update when this process has completed.

March 28, 2023 9:56PM PDT
[Monitoring] The fix has been deployed to all servers and error rates have returned to normal. All aspects of the EHR should be functioning properly at this time. Our team will continue to monitor.

March 28, 2023 10:10PM PDT
[Resolved]
Scheduled Maintenance - 3/14/23 11:00 PM to 1:30 AM PSTTemporarily Disabled

Description

Elation is performing an upgrade on March 14th evening between 11pm and 1:30am Pacific. You will not have access to Elation during this upgrade. Please make sure all work is saved prior to this scheduled downtime.


Components

Web application, Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations, Teleheatlh - Zoom



Schedule

March 14, 2023 11:00PM - March 15, 2023 1:30AM PDT


March 14, 2023 11:06PM PDT
[Update] The maintenance is starting.

March 15, 2023 9:46AM PDT
[Update] The maintenance was successfully completed