Core Services Operational

Updated a few seconds ago

In case of emergency, access a read-only version of Elation by logging in at app-ro.elationemr.com

Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Quest eOrder Submission FailuresDegraded Performance

Incident Status

Degraded Performance


Components

Lab integrations




February 26, 2026 11:13AM PST
IDENTIFIED

We are currently investigating an issue affecting Quest lab order submissions. Our team is working on it and will provide updates as they become available.

February 26, 2026 12:31PM PST
IDENTIFIED

The Quest integration remains down at this time. We are continuing to request updates from Quest and will provide further information as it becomes available.

February 26, 2026 2:55PM PST
MONITORING

Quest eOrdering has recovered and orders are processing successfully. We are continuing to monitor to ensure stability.

February 26, 2026 4:12PM PST
RESOLVED

The Quest eOrdering connectivity issue has been resolved. Orders and results are flowing normally.
API Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance


Components

API Webhooks




February 25, 2026 12:48PM PST
INVESTIGATING

We are currently experiencing degraded performance with the Elation API. Some requests may take longer than expected or intermittently fail. Our team is actively investigating and working to restore normal performance. We will provide updates as more information becomes available.

February 25, 2026 1:26PM PST
MONITORING

The source of the elevated API latency has been identified and mitigated. We are actively monitoring system performance to confirm full recovery.

February 25, 2026 2:08PM PST
RESOLVED

The API performance issue has been fully resolved. All services have returned to normal operating performance. We will continue to monitor the system to ensure stability.