Active Incident

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Elevated rate of Quest eOrder failuresOperational

Incident Status

Operational

Components

Lab integrations


June 17, 2025 7:46AM PDT
[Investigating] Our monitoring indicates an elevated rate of Quest e-Order failures. We are reaching out to Quest for additional information and will provide updates as they are available

June 17, 2025 8:12AM PDT
[Identified] Quest has confirmed they are experiencing a widespread service disruption and are working to resolve the issue. No ETA is available at this time.

June 17, 2025 9:01AM PDT
[Identified] Error rates seem to have fallen dramatically at this time. We are awaiting confirmation from Quest about the health of their service.

June 17, 2025 10:54AM PDT
[Monitoring] Error rates appear to have stabilized at this time. We will continue to monitor, but the integration appears healthy at this time

Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Okta

Twilio

Zoom

History

No incidents in the last 15 days