Core Services Operational

Updated a few seconds ago

In case of emergency, access a read-only version of Elation by logging in at app-ro.elationemr.com

Web application

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Teleheatlh - Zoom

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

New Relic

Okta

Twilio

Zoom

History (Last 15 days)

Increased latencyDegraded Performance

Incident Status

Degraded Performance


Components

Web application




November 21, 2022 11:46AM PST
[Investigating] Our team is investigating elevated latency across our platform. Users may experience slow page loading.

November 21, 2022 12:15PM PST
[Identified] Our infrastructure team is actively working to address the latency issues we are experiencing. We are beginning to see some improvement, and will provide further updates as they are available.

November 21, 2022 1:24PM PST
[Monitoring] Performance continues to improve as our team has brought additional capacity online. We are continuing to monitor and will provide further updates.

November 21, 2022 1:51PM PST
[Resolved] Site performance has remained normal.
Elevated faxing errors Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Fax service




November 17, 2022 12:33PM PST
[Investigating] Our team is currently investigating an elevated number of errors from our efax vendor.

November 17, 2022 12:42PM PST
[Monitoring] Error rates appear to have returned to normal. We have reached out to our vendor and will provide further details as they are available.

November 21, 2022 11:44AM PST
[Resolved] .
Elation System Maintainence | 11/15/22 11:00PM - 11/16/22 01:30AMTemporarily Disabled

Description

Elation is performing an upgrade on November 15th evening between 11pm and 1:30am Pacific. You will not have access to Elation during this upgrade. Please make sure all work is saved prior to this scheduled downtime.


Components

Web application, Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations, Teleheatlh - Zoom



Schedule

November 15, 2022 11:00PM - November 16, 2022 1:30AM PST


November 15, 2022 11:05PM PST
[Update] The planned maintenance is starting now. We thank you for your patience.

November 16, 2022 12:49AM PST
[Update] The scheduled maintenance is complete.
Investigating Increased LatencyDegraded Performance

Incident Status

Degraded Performance


Components

Web application




November 2, 2022 1:16PM PDT
[Investigating] Our team is investigating elevated response latency for the EHR. Users may experience delayed page loads.

November 2, 2022 1:20PM PDT
[Monitoring] We have identified the likely cause of this issue are seeing our metric return to normal at this time.

November 15, 2022 11:07PM PST
[Resolved] The incident was resolved as of EOD 11/02/2022. We thank you for your patience.