Core Services Operational

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

e-Prescribing errorsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Electronic prescription service




August 26, 2026 2:26PM PDT
INVESTIGATING

Some practices are seeing an error when attempting to send prescriptions electronically.

August 26, 2026 2:58PM PDT
IDENTIFIED

We have identified the cause of the issue and are working on deploying a fix.

August 26, 2026 3:31PM PDT
IDENTIFIED

We are currently in the process of deploying a fix for this.

August 26, 2026 4:00PM PDT
IDENTIFIED

The fix is in the process of being deployed.

August 26, 2026 4:38PM PDT
IDENTIFIED

We're continuing to roll out the fix for this issue.

August 26, 2026 5:26PM PDT
RESOLVED

A fix has been deployed, we've seen recovery from the error that occurred during e-prescribing.
AI billing code generation service impairedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Elation Billing




August 26, 2026 2:43PM PDT
INVESTIGATING

We are investigating an elevated failure rate when performing automated billing code generation, or when saving bills.

August 26, 2026 2:56PM PDT
IDENTIFIED

We have identified the cause of the issue and are working on a fix.

August 26, 2026 3:01PM PDT
RESOLVED

This issue has now been resolved. The root cause was an internal queue that experienced a backlog, causing downstream timeouts.
Immunization Registry ReportingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Lab integrations




August 25, 2026 12:07PM PDT
INVESTIGATING

We are currently investigating an outage with our immunization registry. Practices may be unable to submit immunizations at this time.

August 25, 2026 12:48PM PDT
INVESTIGATING

We are still investigating the issue.

August 25, 2026 1:26PM PDT
IDENTIFIED

We have isolated the issue to a connection to one of our internal caching systems. We are currently working on a fix.

August 25, 2026 1:51PM PDT
MONITORING

We have rolled out a fix and are seeing the system health recover. We will continue to monitor.

August 25, 2026 2:13PM PDT
RESOLVED

We have identified the root cause of the issue (more below) and have introduced a fix for the issue. We will be automatically re-submitting immunization records that failed during this incident window. No actual is required on your behalf. We will perform this in the next 2 business hours. The root cause was a transient failure that prevented a mutex from being released. The mutex in question is used to control traffic to our immunization partner. We are working on durable product changes that will prevent transient issues from causing this failure in the future, and we are very sorry for the inconvenience this has caused.