Core Services Operational

Updated a few seconds ago

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance


Components

Web Application (EHR)




August 6, 2026 2:33PM PDT
IDENTIFIED

We have identified an issue causing degraded performance across the application. Our team has found the cause and is working towards a resolution.

August 6, 2026 3:03PM PDT
MONITORING

Our team has implemented a fix and is seeing performance return to normal. We will continue monitoring to ensure full recovery.

August 6, 2026 3:12PM PDT
RESOLVED

Performance has returned to normal.
Inability to Check Patient Insurance EligibilityService Disruption

Incident Status

Service Disruption


Components

Real Time Eligibility




July 29, 2026 6:21AM PDT
IDENTIFIED

We have identified an issue preventing the checking of patient insurance eligibility. Our team is currently implementing a fix to restore this functionality.

July 29, 2026 7:56AM PDT
RESOLVED

Our team has implemented a fix and patient insurance eligibility is now functioning as expected.

August 4, 2026 5:29AM PDT
INVESTIGATING

We are investigating reports of additional issues with eligibility checks.

August 4, 2026 7:26AM PDT
RESOLVED

This issue has now been resolved. We will be looking into what steps we can take to increase resiliency for this functionality