Active Incident

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Clinical Insights Service DisruptionOperational

Incident Status

Operational

Components

Patient Charts


May 5, 2026 11:04AM PDT
IDENTIFIED

We are experiencing an issue with our clinical insights, and are working on a fix.

May 5, 2026 11:38AM PDT
MONITORING

The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur.

Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Site slowness/errorsDegraded Performance

Incident Status

Degraded Performance


Components

Web Application (EHR)




May 4, 2026 9:14AM PDT
INVESTIGATING

We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available.

May 4, 2026 9:28AM PDT
INVESTIGATING

The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers.

May 4, 2026 10:02AM PDT
RESOLVED

We have been able to confirm this was an issue isolated to AT&T's network, which appears to have resolved now. We will continue to monitor for any further disruptions.