Core Services Operational

Updated a few seconds ago

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Errors when processing payment informationDegraded Performance

Incident Status

Degraded Performance


Components

Payment Processing




December 2, 2025 6:26AM PST
INVESTIGATING

Our team is investigating an elevated error rate for payment processing. We will provide further details as they are available.

December 2, 2025 7:58AM PST
RESOLVED

This issue has been resolved
Visit note templates failing to apply in Elation NoteDegraded Performance

Incident Status

Degraded Performance


Components

Visit Notes




November 20, 2025 7:02AM PST
IDENTIFIED

Our team is working to deploy a fix for an issue that is preventing template blocks from being added when applying a template in Elation Note. We will provide an update when this fix has been deployed.

November 20, 2025 7:10AM PST
IDENTIFIED

Our team has confirmed that this is specific to templates that include custom blocks. Templates without custom blocks are working normally at this time.

November 20, 2025 10:50AM PST
RESOLVED

This issue is now resolved