Core Services Operational

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Quest e-ordering system downPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Lab integrations




June 19, 2026 8:15AM PDT
MONITORING

We are aware of an incident with Quest's Lab e-ordering system, impacting customers' ability to submit electronic lab order submissions to Quest. The Quest team is working on restoring service.

June 19, 2026 11:15AM PDT
RESOLVED

Quest lab e-ordering functionality has been restored by the Quest team.
Visit Note Template ErrorsDegraded Performance

Incident Status

Degraded Performance


Components

Visit Notes




June 17, 2026 12:38PM PDT
INVESTIGATING

Our team is investigating several reports of visit note template failures

June 17, 2026 12:53PM PDT
INVESTIGATING

We have been able to reproduce this issue and are working to identify a fix

June 17, 2026 1:32PM PDT
MONITORING

We have deployed a fix for this issue and expect templates to be applying correctly at this time. We are working to deploy a durable fix to eliminate any risk of this issue reoccurring (we will be actively monitoring until that fix is deployed)

June 17, 2026 5:16PM PDT
RESOLVED

This issue has now been fully resolved