Core Services Operational

Updated a few seconds ago

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Elevated Latency/Slow EHR PerformanceDegraded Performance

Incident Status

Degraded Performance


Components

Web Application (EHR), Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations, Telehealth - Zoom, Test Component, Elation Billing, Visit Notes, Diagnosis Codes, Patient Charts, Real Time Eligibility, FHIR Service, Appointment Scheduling, Note Assist, Outbound Email, Login/Authentication, Payment Processing




February 2, 2026 7:07AM PST
INVESTIGATING

Our team is investigating a significantly slowdown in site performance. We will provide further updates as they are available.

February 2, 2026 7:17AM PST
INVESTIGATING

We are continuing to investigate the cause of the EHR slowdown

February 2, 2026 7:25AM PST
INVESTIGATING

While we are still working to confirm the the cause of the slowdown, our team is deploying some changes that should help mitigate the impacts.

February 2, 2026 7:33AM PST
MONITORING

The changes deployed have restored site performance, as well as allowing us to identify the underlying cause. We are continuing to monitor site health closely.

February 2, 2026 8:56AM PST
RESOLVED

EHR performance remains healthy. We have deployed durable changes to ensure this issue will not reoccur, and will continue monitoring closely.
Quest e-order failuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Lab integrations




January 22, 2026 1:24PM PST
INVESTIGATING

Our team is investigating an elevated rate of failures from Quest. We will provide updates as they are available.

January 22, 2026 5:40PM PST
MONITORING

We have not received any further communication from Quest, however we have not seen any failures recently and the integration appears healthy at this time. We will continue to monitor for any disruptions.

February 2, 2026 7:07AM PST
RESOLVED