Active Incident

Updated a few seconds ago

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Ongoing Incident with WorkflowsOperational

Incident Status

Operational

Components

Web Application (EHR), Elation Billing, Visit Notes, Patient Charts


March 24, 2026 12:48PM PDT
INVESTIGATING

We are currently investigating an issue with an underlying system that helps power several workflows on the EHR, including: - Agentic billing auto-queuing of claims - Coding automation for agentic billing - Claim scrubbing for agentic billing - Clinical insight search - Wordsmith - Automated text extraction from insurance card images - Automated patient form creation from images

March 24, 2026 1:49PM PDT
IDENTIFIED

We have identified a contributing cause of this issue and are working on deploying a fix.

March 24, 2026 2:37PM PDT
MONITORING

We have deployed a potential fix to address this issue and are seeing some positive signs of recovery.

March 24, 2026 4:31PM PDT
MONITORING

We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy.

March 24, 2026 5:40PM PDT
MONITORING

We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy.

March 24, 2026 6:39PM PDT
MONITORING

We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy.

March 24, 2026 7:47PM PDT
MONITORING

Service levels have returned to nominal levels and we are continuing to monitor the system health.

Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

Payment Processing

Operational

External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

FHIR Server MaintenanceTemporarily Disabled

Description

Maintenance for the FHIR server


Components

FHIR Service



Schedule

March 20, 2026 12:30AM - March 22, 2026 11:59PM PDT


March 20, 2026 3:08PM PDT
UPDATE

Elation Health's FHIR Service will be undergoing maintenance throughout the weekend.

March 24, 2026 5:21PM PDT
UPDATE

Elevated error ratePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Web Application (EHR), Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations, Telehealth - Zoom, Test Component, Elation Billing, Visit Notes, Diagnosis Codes, Patient Charts, Real Time Eligibility, FHIR Service, Appointment Scheduling, Note Assist, Outbound Email, Login/Authentication, Payment Processing




March 19, 2026 8:07AM PDT
INVESTIGATING

Our team is investigating elevated error rates

March 19, 2026 8:11AM PDT
RESOLVED

This issue has been resolved.
Staff users unable to sign/print lab ordersDegraded Performance

Incident Status

Degraded Performance


Components

Lab integrations




March 13, 2026 6:33AM PDT
IDENTIFIED

Our team has identified an issue that is preventing staff delegates from signing/printing lab orders. A fix is being deployed.

March 13, 2026 7:52AM PDT
MONITORING

The fix for this issue has been deployed and our team is monitoring.

March 13, 2026 10:38AM PDT
RESOLVED

Issue impacting visit note creationOperational

Incident Status

Operational


Components

Web Application (EHR), Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations, Telehealth - Zoom, Test Component, Elation Billing, Visit Notes, Diagnosis Codes, Patient Charts, Real Time Eligibility, FHIR Service, Appointment Scheduling, Note Assist, Outbound Email, Login/Authentication, Payment Processing




March 11, 2026 3:45PM PDT
IDENTIFIED

Elation is aware of an issue preventing the creation of new visit notes. A fix is currently being deployed.

March 11, 2026 4:05PM PDT
RESOLVED

The problem with creating new visit notes has been resolved.