Core Services Operational

Updated a few seconds ago

In case of emergency, access a read-only version of Elation by logging in at app-ro.elationemr.com

Web Application (EHR)

Operational


Passport web application

Operational


Search functionality

Operational


Background workers

Operational


Fax service

Operational


API Webhooks

Operational


Electronic prescription service

Operational


SMS notification service

Operational


Lab integrations

Operational


Hosted Database

Operational


elationhealth.com

Operational


sandbox.elationemr.com

Operational


API Documentation

Operational


PMS Integrations

Operational


Telehealth - Zoom

Operational


Test Component

Operational


Elation Billing

Operational


Visit Notes

Operational


Diagnosis Codes

Operational


Patient Charts

Operational


Real Time Eligibility

Operational


FHIR Service

Operational


Appointment Scheduling

Operational


Note Assist

Operational


Outbound Email

Operational


Login/Authentication

Operational


Payment Processing

Operational


External Services

Amazon Web Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Okta

Twilio

Zoom

History (Last 15 days)

Intermittent Electronic Prescribing ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Electronic prescription service




December 19, 2025 10:49AM PST
INVESTIGATING

We are seeing intermittent errors when attempting to send electronic prescriptions to Surescripts. We have reached out to Surescripts for an ETA on service restoration and will provide an update as soon we have more information.

December 20, 2025 1:52PM PST
RESOLVED

Sending of electronic prescriptions to Surescripts has been restored.
Okta MFA code delivery failures/delaysDegraded Performance

Incident Status

Degraded Performance


Components

Outbound Email




December 15, 2025 6:37AM PST
IDENTIFIED

Okta is experiencing an issue that is resulting in MFA codes sent via email to be significantly delayed, or fail to deliver entirely. If this is currently blocking your ability to log in, we recommend having a practice admin reset your MFA factors and use a non-email based authentication factor. Email is susceptible to delivery failures in general, and we recommend it only be used as a backup factor if necessary.

December 15, 2025 11:29AM PST
RESOLVED

We have confirmed that this is limited to the "Zoho" email provider. Okta and Zoho are working to resolve the delivery issue. No further action can be taken by Elation at this time