Core Services Operational

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Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

Login/Authentication

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Okta

Twilio

Zoom

History (Last 15 days)

Fax System Maintenance Temporarily Disabled

Description

Our fax vendor is performing system maintenance on Friday, June 6th starting at 6:00 AM PST. This maintenance will last approximately 2 hours. During this time, inbound faxes will be queued for delivery, and will be processed into Elation once the maintenance is concluded. Outbound faxes which fail to send during this time will need to be resent after the maintenance is concluded.


Components

Fax service



Schedule

June 8, 2025 6:00AM - June 8, 2025 8:00AM PDT


June 8, 2025 6:00AM PDT
[Update] Scheduled maintenance is starting.

June 8, 2025 8:00AM PDT
[Update] Scheduled maintenance is complete.
Elevated rate of Quest eOrder failuresPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Lab integrations




May 29, 2025 8:55AM PDT
[Investigating] Our team is investigating an elevated rate of Quest e-order failures

May 29, 2025 1:24PM PDT
[Resolved]
Note Assist failing to generate visit notesService Disruption

Incident Status

Service Disruption


Components

Note Assist




May 27, 2025 10:20AM PDT
[Investigating] Our team is working to address an issue with Note Assist that is resulting in failures to generate new visit notes.

May 27, 2025 10:53AM PDT
[Investigating] The team is continuing to investigate the root cause of this issue.

May 27, 2025 11:28AM PDT
[Identified] Our team has identified the cause of this issue and is working towards deploying a fix.

May 27, 2025 11:43AM PDT
[Monitoring] The fix for this issue has been deployed. In-progress sessions may remain impacted, but all new sessions should be working correctly at this time. We will continue to actively monitoring the health of the service.

May 29, 2025 8:55AM PDT
[Resolved]
Fax vendor outagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Fax service




May 27, 2025 1:40PM PDT
[Investigating] We are currently investigating an elevated rate of fax failures. We have reached out to our vendor for more information and will provide as it becomes available.

May 29, 2025 8:55AM PDT
[Resolved] This issue has been resolved by our fax vendor