Active Incident

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Labcorp Connectivity IssuesOperational

Incident Status

Operational

Components

Lab integrations


April 2, 2025 8:20AM PDT
[Identified] Our team is working to mitigate connectivity issues with the Labcorp eOrdering interface. At this time any orders that fail will need to either be resent, printed or faxed, or ordered on Labcorp's online portal. This issue is intermittent and unfortunately we cannot predict when the interface will be stable. We are working to deploy a mitigation that we expect will resolve the issue. Further updates will be provided as this work progresses.

April 3, 2025 12:33PM PDT
[Monitoring] We have deployed a mitigation for this connectivity issue. At this time we're not seeing any signs of a disruption. We will continue to actively monitor to ensure the integration remains stable.

Web Application (EHR)

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

Telehealth - Zoom

Operational

Test Component

Operational

Elation Billing

Operational

Visit Notes

Operational

Diagnosis Codes

Operational

Patient Charts

Operational

Real Time Eligibility

Operational

FHIR Service

Operational

Appointment Scheduling

Operational

Note Assist

Operational

Outbound Email

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Okta

Twilio

Zoom

History (Last 15 days)

Quest Connectivity IssuesService Disruption

Incident Status

Service Disruption


Components

Lab integrations




April 3, 2025 4:10PM PDT
[Identified] Quest is currently experiencing technical difficulties. Any orders that fail should be saved as draft until Quest resolves the issue or ordered on Quest's online portal, Quanum.

April 3, 2025 4:29PM PDT
[Monitoring] Quest has addressed the connectivity issues, and lab eOrders are now flowing through successfully. We will continue to monitor the situation to make sure the connectivity errors remain at zero. Any failed orders will need to be resent.

April 3, 2025 7:44PM PDT
[Resolved] We've seen no further connectivity errors for Quest, so we will mark this as resolved. Thank you for your patience.
Fax System MaintenanceTemporarily Disabled

Description

Our fax vendor is performing system maintenance on Sunday, March 30th starting at 8:30 AM ET. This maintenance will last approximately 1 hour. During this time, inbound faxes will be queued for delivery, and will be processed into Elation once the maintenance is concluded. Outbound faxes which fail to send during this time will need to be resent after the maintenance is concluded.


Components

Fax service



Schedule

March 30, 2025 5:30AM - March 30, 2025 6:30AM PDT


March 31, 2025 2:38PM PDT
[Update] This maintenance already occurred